Refund policy
Control Hydration Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return of unopened products.
To be eligible for a return, your item must be unopened, in the same condition that you received it, with original packaging intact, and accompanied by the receipt or proof of purchase. Opened or used consumables cannot be returned or refunded.
To start a return, you can contact us at info@controlhydration.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return, or opened/used consumables, will not be accepted.
You can always contact us for any return question at info@controlhydration.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so that we can evaluate the issue and make it right. We will replace damaged or incorrect items free of charge.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Opened or used consumables (such as supplements or powders)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have questions about a specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return eligible unopened items, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, refunds will be issued only for unopened items, to your original payment method, within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at controlhydration@gmail.com